If you have a Premier or Business Paypal account and you want to downgrade your Paypal account to Personal account type, what should you do? The answer is you should contact Paypal and request them to do that for you.
Just login to your account and click the Contact Us link at the bottom of the page. In the next page you will click the Contact Customer Service link in the Help by Email. Then choose My Account for topic and Changing Account Type for the subtopic. In the question summary you should type a short sentence such as “Seeking for assistance” or “Need an assistance”, click Continue to go to the next page. In the next page you choose “I want to downgrade my account type.” and click Continue again. In the message content, you can type something such as tell them why you want to downgrade your account and click Continue to finish.
Paypal will contact you after 2 or 3 days. This is the email I received from Paypal:
Hello my name is Karl, I am sorry to hear about the situation regarding
your issue, and understand your frustration and concern over this issue.
I am happy to assist you with your questions. We regret the delay in
responding to your service request and it is our intention to reply to
our customers within 24 hours. However, due to an increase in email
volume, our response time has been delayed and we are diligently working
to reply to each email received. Thank you for your understanding and
patience.
We appreciate that you tried our PayPal Business/Premier account. Per
your request, your PayPal account has been downgraded from a
Business/Premier to a Personal account. You are only permitted to
downgrade your account one time. If you upgrade your account in the
future, it will remain a Business/Premier account for the lifetime of
the account.
The ability to receive unlimited credit or debit card funded payments is
reserved for Premier and Business accounts. Personal accounts can
receive a limited number of credit or debit card funded payments per
year and are assessed a transaction fee. To view the fees associated
with Personal accounts accepting credit or debit card funded payments,
log in to your account and click the “Fees” link. To view your Personal
account limits, log in to your account and click the “View Limits” link.
For Personal accounts:
Credit or debit card payments for non-eBay items are held as
“Unclaimed” until the recipient:
· Accepts it using their Personal account
· Upgrades to a Business or Premier account
· Denies it
Credit or debit card payments for eBay items are held as
“Unclaimed” until:
· The recipient upgrades to a Business or Premier account
· The payment expires and the funds are returned to the sender’s
card
If you receive a card funded payment for an eBay item, you must be
willing to upgrade your Personal account. Refusal to accept a payment
after the auction has ended falls under eBay’s Seller Non-Performance
policy.
All payments received from eBay, auctions, and Website Payments Standard
buttons (e.g. Buy Now Buttons, PayPal Shopping Cart, or Subscriptions
payments), will be limited to the equivalent of $500.00 USD per month.
If you exceed your monthly receiving limit, you will be given the option
to accept or deny the payment. If you accept the payment, your Personal
account will be upgraded to a Premier account.
Thank you for using PayPal for your online payment needs.
Sincerely,
Karl Angelo
PayPal Resolution Services
PayPal, an eBay Company
Remember that you can only downgrade your account one time. If you upgrade your account to Premier or Business the next time, you can’t downgrade it to Personal again.
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